Georggearless created a new topic ' Cannot authenticate app' in the forum. 5 years ago

Hey guys.
Completely new user here.

So, I'm stuck even before I've properly begun.
I've connected to the Stellarmate WiFi network with my tablet. No problem. Started the app and scanned for the network. Found it almost instantly.
As this is the first time I'm launching the app authentication is required. Ok, so I go to the Stellarmate website on my PC to submit the serial number in order to get the license key. Worked fine.

But when I put in the info in the form on the app and click 'register', it searches and searches for about a full minute before giving up and giving me a message like 'please make sure the Stellarmate is connected to your network'. My network?
I've connected my tablet to Stellarmate's network. The Stellarmate is not connected to any network.
What am I missing here?
(I fear it's rather fundamental. But I'm completely new at this and my experience with networks is limited to setting up a WiFi extender in my house)

George

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