Hello everyone, I am interested in buying the Mount ASI AM5, and on Saturday night I went to a friend of mine who owns it so I could test its operation.
I was NOT able to get it to work with my 2015 Intel MacBook Air and KStars. I wasted the whole evening with no results.
Basically after I created a profile, I made the connection and the Mount seems to be connected,
so Ekos sees it, however at the bottom of the window where everything that is happening is reported, two error strings appeared in red color and
the mount never worked. Not knowing English, I did not understand what these two errors were and could not use the translator,
because we did not have internet there, however convinced that by uploading the log file everything would be reported, instead by uploading these files the two errors I cannot read them.
I make a point: as a version of KStars I use 3.5.9 Stable, because with the more updated versions I have problems, so I don't know if this is to blame.
Can you tell me something, because if it's not my fault that I didn't know how to get it up and running, it occurs to me that there may be problems with the Mac and KStars, so I would avoid buying it.
Thank you

Do you have those logs to upload them here?

Wanting to have more than one, because I have made several attempts,
but I don't know how to upload them to the forum,
I point out that I do not know English and I am using
the automatic translator.

No worries about your English, is not mother language for many of us either Thankfully, browser’s translation capabilities are pretty good.

Without log files, a picture from this error or any other info, I’m not pretty sure that anyone would be able to completely understand and help. You can attach a file while when you are replying on a thread, pressing this button

I hope I did it right, but I'm not sure, because it seems that this file can't be loaded!

Again, hello to everybody,
these friends who let me try the AM5,
have offered to let me give it another try,
however, I would like some help because I don't know how to deal with the problem.
Searching the net, I found some info that although they are very vague,
they say that it may be necessary to install drivers
FTDI or Prolific. I have no idea what they are,
so I am asking if you can give me some info on what they are,
which ones I need, where they are located, and possibly how to install and configure them.
If you can guide me on how I should do it, I would be very grateful.

Thank you again.

As I have stated earlier, unfortunately without logs or pictures with those errors you are referring to, it could be impossible for anyone to help.
AM5 does work with Ekos, there are members - owners here. There are also other threads about a few issues with AM5.

So I will explain how I did it, so you can correct me if I am doing something wrong:
I went into user, library, support applications, KStars, analyze and I took one of the evening files,
however, when I go to upload it here on the forum, it seems like it can't be done,
because it doesn't accept this type of file which is ".analyze", so I don't know how I should do it.
Thank you

Take a look here : www.indilib.org/support/logs-submission.html

Okay, I've got it all figured out.
The problem is that the LOG window was not set,
so no Log is present.
It will be for the next time.

Hi everyone, I wanted to do an update on this post, to try to figure out how to solve the problem.
I had been advised to install drives to get the FTDI or Prolific mount connected.
With the FTDI's I couldn't install them and always got an error, while with the Prolific's it worked and the connection happens,
but there seems to be various anomalies.
I couldn't do the polar alignment, which was the thing I was most anxious about,
and then after the connection two errors are shown that I don't understand of which I put a screenshot.
I thought that maybe the version of KStars that I use is not very up to date and maybe by putting the latest release things might be better,
but I had tried that a while ago and had to go back,
because the program crashes had increased and then there were some bags that were causing me problems.
This time, however, the logs were saved and I will add them to you.
There are several of them because I did multiple tests, so I am forced to put one in at random, hoping it is the right one.
Thank you